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PROBLEM CLAUSE
At Torque Tactic, we value customer feedback and questions to ensure the best shopping experience. Here are the terms on how to handle questions and complaints:
- Feedback
If you encounter any problems during the shopping process, including product defects, shipping delays or other order-related issues, please contact our customer service team immediately (apexbilling@torquetactic.com).
We recommend that you contact us as soon as possible when you have a problem so that we can solve your problem in a timely manner.
- Complaint Handling
Our customer service team will respond to you within 24 hours of receiving your feedback and resolve your issue as soon as possible.
For complex issues, it may take longer to handle, and we will update you on the progress of the handling of your issue in a timely manner.
- Solutions
For product defects or mis-shipments, we will provide the following solutions:
Full refund.
Replacement of the same or similar product.
- The Importance of Feedback
We encourage customers to provide feedback, whether positive or negative. This feedback can help us improve our products and services. If you have any suggestions or comments, please feel free to share them with us.
- Dissatisfaction Handling
If you are not satisfied with our solution, you can appeal to our management team, and we will review your complaint and propose alternative solutions.
Thank you for your support and trust in Torque Tactic. We are committed to ensuring the satisfaction of every customer and sincerely hope to provide you with the best shopping experience. If you have any questions, please feel free to contact our customer service team.