REFUND POLICY

At Torque Tactic, we strive to ensure that our customers are satisfied with their purchases. If you are not satisfied with your order or require a refund, please follow these refund terms:

1. Refund Request

All refund requests must be submitted within 30 days of receiving the merchandise.

Please contact our Customer Service team via email (apexbilling@torquetactic.com) with your order number and the reason for the refund.

2. Refund Terms

Refunds are available for unused products in their original packaging.

If the product is defective or mis-shipped, we will cover the shipping costs and provide you with a full refund or replacement product.

For hygiene reasons, some products (such as personal care products, food, etc.) cannot be returned once the package has been opened.

3. Refund Process

Once we receive your refund request, we will process your request within 5 business days.

Refunds will be issued to your original payment method and usually take 7 business days to appear on your account.

You will receive a confirmation email once the refund has been processed.

4. Shipping Costs

Shipping costs are not refundable unless the product is defective or mis-shipped.
Returned merchandise shipping costs will be borne by the customer unless otherwise specified.

5. Special Circumstances

If you encounter special circumstances during your purchase (such as product memory, etc.), please contact us for specific solutions.
If you have any questions or need further assistance, please feel free to contact us. Thank you for choosing Torque Tactic, we look forward to serving you!